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Owning A Mistake In The First Hour It is 9:40 on a Tuesday, and Ted has just found the error. The pricing sheet he sent to the client on Friday has a formula pulling from the wrong column. Two of the eleven line items are understated. Nobody has noticed. The client replied on Monday, saying thanks. His manager forwarded it to her manager with a nice comment. Ted sits very still for about four minutes. Then he opens a new message and starts typing. The clock started before anyone noticed Here...
Being Visible Without Bragging Naomi had been at the company two years when her skip-level manager said the sentence she still thinks about. They were walking to the lift. She mentioned, in passing, that she had rebuilt the reporting pipeline last quarter. He stopped walking. "I didn't know you did that." He is one of three people who sign off on promotions for her team. The work had taken her six weeks. What that sentence actually meant He was not being rude. He was telling her the truth...